Order issues
If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us through our Contact page with your order number and clear photos within 30 days of delivery. We will review the issue and arrange an appropriate no-cost replacement or refund. Please do not send an item back unless we ask you to.
Made-to-order items
Because each KYNVRO tee is made for your order, we do not normally offer returns or exchanges for a change of mind, a chosen size or colour, or a fit preference. Please check the Size & Fit guide before ordering.
Lost in transit
If an order has not arrived, contact us within 30 days after its estimated delivery date. We will investigate with the carrier and production partner.
Your legal rights
This policy does not limit any statutory consumer rights that apply to you.